Please read all conditions below.
Ociyana reserves the right to refuse a return/refund/exchange request.
Please make your claims for “damaged items on delivery” or missing items within 12 hours of receipt of merchandise. If you decide to return your purchase, you can do so as per oman law after your purchase. The following conditions apply:

  • To return an item, please contact us
  • Include the invoice with the return. If the goods are defective, please specify the defect on a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product’s factory packing or the product itself.
  • Goods must be returned to our sent by a courier.
  • Delivery charges for returning an item(s) are to be paid and are the customer’s responsibility.
  • Refunds will be done only through the original payment method.

Canceling an Order

Please notify us either by email at info@ociyana.com

We appreciate it If you could let us know the cancellation reason, and we promise that we will improve our service and perhaps do things a little better next time.

If you decide to cancel the order, please do so as soon as possible. The order cancelation window is within 12 hours.

    • Refunds will be done only through the original payment method.